How to reach us
Write to the House
A person reads every message. The fastest way to reach us is by email. Tell us what you need, and we will help you sort it out.
What to include
A few details help us answer on the first reply rather than the third:
- The email address you use with Dommi.
- Your device and the app version you are running.
- A clear description of what happened and what you expected instead.
- A screenshot, if it helps show the problem.
When to expect a reply
We aim to respond within two business days. Requests that involve your safety or account access move to the front of the line.
Your account and your data
To access, correct, export, or delete the information we hold about you, write to us at [email protected] and tell us what you would like to do. You can read how we handle your information, including the sensitive information you choose to provide, in our Privacy Policy.
Reporting a safety concern
If you need to report conduct or raise a safety concern, email us with Safety in the subject line. We take these reports seriously and will prioritize them. If you are in immediate danger, contact your local emergency services first.
The fine print
The terms that govern your membership are set out in our Terms of Service, and how we handle your information is described in our Privacy Policy.